Frequently Asked Questions
Below are a few frequently asked questions. If you don't see your question addressed below, please contact the Purchasing Office for further assistance.
Where can we rent a vehicle?
We have contracts with Enterprise and National Car Rental.
- Log into Student/Staff Tools
- Click on Purchasing Contracts > College Use > Enterprise and National Car Rental
The E&I account number is required to receive the contracted price.
The beverage/snack vending machine is not working. Who do I contact?
Notify the Purchasing Office. Tell them where the machine is located (building and floor), if it's the snack or beverage machine and what the problem is...out of stock, taking money but not giving product, asking for exact change, etc. They will forward the information on to the appropriate person/supplier.
Snack machine: If you lost money in a snack machine, the Office of Housing & Residence Life can refund your money.
Beverage machine: If you lost money in a beverage machine, call 1-877-386-4567. A Pepsi representative will ask you are few questions such as the RA# noted on the machine. They will then send you a refund voucher to be used towards a future purchase.
My office chair (or any other office furniture) needs to be repaired or replaced. Who do I notify?
Contact Brian Blenis in the Purchasing Office.
How do I order office supplies for my department?
Office supplies are ordered from W.B. Mason through an Online Order System. To be set up with an account, complete the User Registration Form.
- Log into Student/Staff Tools
- Click on Purchasing Contracts > College Use > W.B. Mason > User Registration Form
Once your form is completed, submit it to the Purchasing Department. Purchasing will set you up with a W.B. Mason account. You will receive a "Welcome" email from W.B. Mason when your account has been set up.
May I order furniture, file cabinets from W.B. Mason?
No, the college has standards for furniture. Contact Brian Blenis in the Purchasing Office for assistance with all furniture requests.
Who is our Account Rep for W.B. Mason?
Our W.B. Mason Sales Representative is Chris Knibbs. He can be reached at 484-541-4816 or via email at [email protected].
What if W.B. Mason does not have the item I need?
Contact Brian Blenis in the Purchasing Office and he will recommend an alternate source.
What is W.B. Mason’s return policy and return process?
All items may be returned within 30 days of delivery for any reason as long as they are in their original packaging and resalable condition except:
Personal protective equipment, custom ordered items, print/promotional items, digital software, dated goods, produce/fresh foods, milk/dairy products, any item purchased through Whattabargain stores, or any other product marked as nonreturnable which are all final sale only.
Any item that upon delivery is missing, damaged, defective, or expired must be reported within 14 days of the delivery for refund or exchange.
Return process: You may contact customer service at 1-888-926-2766 or you may submit your return through the returns center on your W.B. Mason dashboard. Click on your W.B. Mason Dashboard > Online Returns, Visit the Return Center and enter the appropriate order information.
Returns may also be processed by clicking on the order number of the item that you want to return and selecting Start a Return. You will receive a return authorization number that you will attach to the box of item that you are returning. The driver will pick up the return next time he comes around as he will be issued a pick up for the item. Please do not give items to the drivers without return numbers, as you run the risk of not getting the credit for the return.
What if a supplier says Muhlenberg doesn't have an account with them?
Contact the Purchasing Office who will make arrangements to set up an account with the supplier or suggest an alternate supplier.
How do I get disinfecting wipes for my office?
Do a work order to Plant Operations. Housekeeping will deliver them to your office.
My manager requested that I get a college credit card. How do I receive one?
The first step is to complete the Procurement Card Request Form. If approved by Purchasing, a card will be ordered for you.
The form can be found on the Purchasing Web Site > Procurement Card > Procurement Card Request Form.
How do we order supplies for our Ricoh Copier?
Please contact the Copy Center, ext. 3229 or ext. 3220 for all questions regarding your Ricoh copier.
