Frequently Asked Questions
Below are a few frequently asked questions. If you don't see your question addressed below, please contact the Purchasing Office for further assistance.
Where can we rent a vehicle?
We have contracts with Enterprise and National Car Rental.
- Log into Student/Staff Tools
- Click on Purchasing Contracts > College Use > Enterprise and National Car Rental
The E&I account number is required to receive the contracted price.
The beverage/snack vending machine is not working. Who do I contact?
Notify the Purchasing Office. Tell them where the machine is located (building and floor), if it's the snack or beverage machine and what the problem is...out of stock, taking money but not giving product, asking for exact change, etc. They will forward the information on to the appropriate person/supplier.
If you lost money in a snack machine, the Office of Housing & Residence Life can refund your money. If you lost money in a beverage machine, you may get a refund at the Circulation desk in the Trexler Library.
My office chair (or any other office furniture) needs to be repaired or replaced. Who do I notify?
Contact Brian Blenis in the Purchasing Office.
How do I order office supplies for my department?
Office supplies are ordered from W.B. Mason through an Online Order System. To be set up with a log in and password, complete the User Registration Form.
- Log into Student/Staff Tools
- Click on Purchasing Contracts > College Use > W.B. Mason > User Registration Form
Once your form is completed, submit it to the Purchasing Department. Purchasing will set you up with a W.B. Mason account. You will receive a "Welcome" email from W.B. Mason when your account has been set up.
May I order furniture, file cabinets from W.B. Mason?
No, the college has standards for furniture. Contact Brian Blenis in the Purchasing Office for assistance with all furniture requests.
Who is our Account Rep for W.B. Mason?
Our W.B. Mason Sales Representative is Chris Knibbs. He can be reached at 484-541-4816 or via email at [email protected].
What if W.B. Mason does not have the item I need?
Contact Brian Blenis in the Purchasing Office and he will recommend an alternate source.
I have received an incorrect/damaged item from W.B. Mason. What must I do to return it?
Returns can be processed online by clicking on your W.B. Mason Dashboard > Online Returns, Visit the Return Center and entering the appropriate order information. Returns may also be processed by clicking on the order number of the item that you want to return and selecting Start a Return. You will receive a return authorization number that you will attach to the box or item that you are returning. The driver will pick up the return next time he comes around as he will be issued a pick up for the item. Please do not give items to the drivers without return numbers, as you run the risk of not getting the credit for the return. Items should be in original packaging and in re-sellable condition and returned within 30 days of the purchase date.
What if a supplier says Muhlenberg doesn't have an account with them?
Contact the Purchasing Office who will make arrangements to set up an account with the supplier or suggest an alternate supplier.
How do I get disinfecting wipes for my office?
Do a work order to Plant Operations. Housekeeping will deliver them to your office.
My manager requested that I get a college credit card. How do I receive one?
The first step is to complete the Procurement Card Request Form. If approved by Purchasing, a card will be ordered for you.
The form can be found on the Purchasing Web Site > Procurement Card > Procurement Card Request Form.
How do we order supplies for our Ricoh Copier?
Please contact the Copy Center, ext. 3229 or ext. 3220 for all questions regarding your Ricoh copier.
