Emergency Consultation Model FAQs

What is the newly established Emergency Consultation Model?

Counseling Services will be moving to an Emergency Consultation Model of care and suspend our regular Customized Care model until further notice.  The primary focus of all consults will be to:

  • Assess risk if applicable
  • Assist students in enhancing the repertoire of available coping strategies
  • Provide students with the important emotional support needed at this time and to assist in identifying potential support systems
  • Provide referrals where applicable
  • Access crisis services if needed. 

What are the specifics of the Emergency Consultation Model (e.g., number of sessions)?

  • There will be no limits placed on how many times a student may access a consultation
  • Consultation sessions will be approximately 30 minutes in length, but may be longer as needed
  • Consultations will most likely be via a phone call, though other platforms (e.g., zoom) may be considered.
  • Students can request a consultation with the therapist that they’ve already established a relationship with prior to leaving campus
  • Consultations will occur within regular business hours 8:30-4:30.
  • There are no changes to after-hours emergency consultations.  Students can access urgent care 24/7.  

How do I request a consultation session?

Students will continue to schedule consultations AND request after-hours emergency consultation via the primary Counseling Services number at 484-664-3178.  Students can also request a consultation by completing the online form that can be found on the front page of the Counseling Services website.

Should I transition to a therapist in my local community?

Students are strongly advised to transition to a treatment provider in their community if they wish to engage ongoing therapy.  Ongoing therapy within Counseling Services will be suspended at this time in favor of an ongoing consultation model of care. 

Can I continue my Psychiatric appointments in the short term?

Psychiatric appointments will continue with the exception of new assessments through the end of the academic year.  Students are strongly advised to transition to a local provider in their area and to do so immediately due to the sometimes significant wait time prior to the first appointment within local psychiatric providers. 

Will Counseling Services be offering any outreach?

We will be disseminating helpful strategies for students to consider throughout the semester.  These resources may assist students in strengthening their resilience during this time of significant adjustment.  Students may find these resources via our webpage, Instagram account, and email. 

Counseling Services provides 24-hour crisis intervention coverage for psychological emergencies during the academic year.

If you or someone else is experiencing a crisis or emergency please do the following:

Monday-Friday 8:30am-4:30pm:

During our normal hours of operation, call Counseling Services and inform us that you need immediate assistance. Or, call Campus Safety 484-664-3110.

Non-Business Hours:

If you are experiencing a psychological emergency outside of our regular hours, please call 484 664-3178 to speak to our on-call therapist.

Additional Resources:

To anonymously report a difficult, concerning, or inappropriate situation that occurred to you, or another student, in our Muhlenberg Community please use the Incident Reporting Form.

Local Resources:

Call 911
Lehigh County Crisis Intervention Hotline - 610-782-3127
Bradbury-Sullivan LGBT Community Center - 610-347-9988
Crime Victims Council 610-437-6611
Turning Point of the Lehigh Valley (domestic violence support) - 1-877-438-4957 
Alcoholics Anonymous of the Lehigh Valley 610-882-0558
Narcotics Anonymous of the Lehigh Valley 610-439-1998

National Resources:

Call 911
National Suicide Prevention Hotline - 1-800-273-8255
National Crisis Hotline - 988
Suicide Prevention Text - 741-741
Trevor Project Hotline (LGBTQ) 1-866-488-7386
Self Injury Hotline - 1-800-366-8288
National Domestic Violence Hotline - 1-800-799-7233
Rape, Abuse, Incest (RAINN) - 1-800-656-4673
Eating Disorder Recovery - 1-800-931-2237